Nike Customer Services Lead in Moscow, Russia

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Sales partners with retailers — from a football specialty store in Rome to a Macy’s department store in New York — to deliver the products, experiences and brand stories that make Nike the preeminent sports brand. It starts with the best sales team in the industry: Nike Sales employees keenly understand consumers, the marketplaces and Nike products. They collaborate with Nike Marketing, Merchandising and Product teams to create sales assortments for each season. The Sales teams’ expertise and retail mindset ignites and sustains a focus on information, inspiration and connection to accelerate the growth of NIKE, Inc.

Description

Coordinates and sets priorities on the daily activities of a team of Customer Operations Specialists

Owns Customer Operations Policies and ensures execution is aligned with those

Identifies and resolves day-to-day technical and operational problems

Sets up KPIs for the team of Customer Operations Specialists to supersize the performance of a team

Performs work in support of sales plans

Demonstrates link between daily work and company mission

Owns Goal-Setting process and is accountable for presenting information on shipping and targets

Leverage G2N management to maximize FY18 budget net revenues

Manage Operational KPIs for the territory (hold, cancellations, etc.)

Drive and execute against SMD

Ensure timely order management activities are done to maximize country revenue targets

Seek opportunities in process improvement

Be a role model and a positive influence for the team

Qualifications Bachelor’s Degree and minimum of 2-3 years of work experience in Operations

Excellent in writing and communicating

English language – no less than upper-intermediate

Knowledge of basic principles of work in SAP

Advanced knowledge of excel program

Project management skills are a plus

Knowledge of Nike processes and policies is a plus

Temporary position due to Maternity leave cover in an absence of permanent employee

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00327290

Location: Russia-Moscow-Moscow

Job Category: Sales, Europe Sales, Other