Thomson Reuters Sales Support Representative in Moscow, Russia
Reuters, the news and media division of Thomson Reuters, is the world’s largest international multimedia news provider, reaching more than one billion people every day. Over 2,500 journalists in nearly 200 locations around the globe deliver unparalleled international and national news coverage in 16 languages with speed, impartiality and insight to professionals via Thomson Reuters desktops, the world’s media organizations and directly to consumers on Reuters.com. Reuters stays true to the letter and spirit of the Thomson Reuters Trust Principles, ensuring independence, integrity and freedom from bias. TheSales Support Representativerole is accountable for supporting the Sales organization on general sales-related matters, business policy and procedural issues.
Responsibilities: * Serves as a primary resource for sales and account management teams to understand content/product offerings, sales process, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues. * When necessary and appropriate, communicates pricing and product information to customers directly. * Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner. * Completes administrative tasks as directed by Sales Operations management, which may include reviewing customer facing collateral material. * Maintains and enhances internal Sales related systems and customer data * Collaborate closely with Customer Admin, Customer Service and Global Customer Operations team to process orders (draft contracts, permission clients, invoice customers) and solve any customers issues (billing, technical etc) * Serves as a consultant on best practices and knowledge sharing related to new products and promotions. * May provide logistical support for national and regional sales meetings and other events as needed.
Qualifications: * Language skills: Fluent English required; Russian required * Comprehensive knowledge of business products and processes * Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings * Strong communication skills (written, oral, presentation) * Customer focus * Organizational and prioritization skills with attention to detail * Ability to adapt to dynamic and fast paced work environment * Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives * Confident, helpful, customer-oriented phone presence required * Proven ability to take on multiple projects and see them to completion successfully * Ability to work in a team environment as well as independently with minimum supervision Working knowledge of business systems. * Experience with Sales Force a plus
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
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Job: *Business Operations Family Group
Organization: *News Agency
Title: Sales Support Representative
Location: RUS-Moscow-Moscow-RUS-Moscow-5 Petrovka Street
Requisition ID: JREQ080503