Honeywell Senior Field Service Engineer in Moscow, Russia
In this position, the successful candidate will provide onsite support of Honeywell products being installed on Sukhoi SSJ100 and Irkut MC21, aircraft. This position is a direct customer-facing role and you will be actively representing Honeywell on the Final Assembly Line, Flight Line and Flight Test areas. This includes ensuring customer satisfaction by resolving technical issues in a timely and professional manner while providing valuable customer feedback to Honeywell OEM & Design teams.
The successful candidate will be assigned responsibility at the system level for various systems integrated on the aircraft, The successful candidate will become the go-to expert on all Honeywell products on the SSJ100 and MC21 aircraft as well as provide training and support for Entry Into Service activities, Field Service Engineers and Product Support Engineers as needed.
Systems include, but are not limited to: • Auxiliary Power RE220, HGT750 and start system • Air management systems • Cabin pressure systems • Weather Radar – RDR-4000 and our new IntuVue volumetric weather radar • Communication and Navigations Systems • Traffic/Aircraft Alert and Collision Avoidance System (TCAS/ACAS) Additional responsibilities: • Point of contact/customer focal for assigned product/system to resolve technical issues, provide direct support on Honeywell systems and/or subsystems for aircrafts at OEM production line. This will also require providing 24/7 coverage to the customer on a call in basis. • Complete hands on removal/replacement of LRUs/LRIs as needed on the flight line, factory floor or other areas as needed and act as a direct delegate of the Honeywell OEM under their assigned cage code. • Understand and hold the Quality authorization of both Honeywell Irkut and Sukhoi enabling the signing tor work carried on Sukhoi and Irkut intervention paperwork and sign the aircraft certificate of compliance • Interface and develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Tech Services team. • Support investigation of technical issues in order to help Honeywell Project Engineering to determine root cause analysis and corrective action definition on Honeywell systems/components to improve reliability • Work with Training Department to develop or update training programs appropriate for customer, and provide training as required to the FSE and OEM to solicit feedback for process/product improvement. • Develop strong working relationships with customers to ensure positive Honeywell image. • Foster Customer satisfaction by maintaining constant contact and timely response to requests/inquiries • Perform complex technical assignments and make independent decisions in areas of responsibility based on in-depth company system and equipment manufacturer knowledge • Participate with Business Units to provide input with regard to the planned effort to develop and deploy the support requirements for the Product, System and Services
• Basic Qualifications • Four (4) year technical college degree required or equivalent 2 year degree with continuing education and or 5 years of OEM or Airline experience • Working knowledge of electrical & mechanical systems installed on Irkut and Sukhoi platforms. • Ability to travel on short notice to support aircraft on ground. • Ability to work non-standard hours (second shift, weekends and holidays) as needed. • Ability to communicate professionally in English with verbal / written communications.
Preferred Qualifications • Working knowledge of Honeywell Avionics, Cabin Management, RE220 APU, and airframe interfaces. • Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships. • Demonstrated communication and teamwork skills. • Experience interfacing and resolving customer concerns and problem solving. • Ability to learn and use customer management and knowledge management tools. • Demonstrated business acumen. • Strong Interpersonal skills with ability to work independently, as well as part of a team. • Strong verbal and written communication skill, with ability to positively influence others. • Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution. • Minimizes defects and enhances process improvements using Six Sigma Plus and HOS tools
Job: *Customer/Product Support
Title: Senior Field Service Engineer
Requisition ID: 00352852