Marriott Sales Coordinator (Fixed Term Contract until 31st December 2017) in Russia, Russia

Description:

JOB SUMMARY

The Sales Coordinator, is responsible for supporting strategic relationships with the Key and Partner Group Accounts in the UK market. Furthermore, the Sales Coordinator supports relationships with top accounts across London ISO markets as well as UK Development and Prospect Accounts. The Sales Coordinator is expected to assist in meeting established room night and revenue goals as set by the Regional Director of Sales while professionally represent the portfolio and manage responsibilities that ensure a strong relationship as a liaison with customers and each property.

RESPONSIBILITIES

  • Coordinate, participate and lead as necessary, travel opportunities including Tradeshows, Industry Roadshows, sales appointments, familiarization trips.

  • Contribute to the research and update of team on industry, market and account trends

  • Develop and maintain respectful working relationship at all levels of the organization, including London ISO and with property based Group Sales Managers, while working within the hierarchy to ensure results and goals are achieved.

  • Thorough knowledge of Top Accounts per segment.

  • Support efforts to develop both Development and Prospect Accounts.

  • Manage special projects when applicable.

  • Participate in Sales Meetings.

  • Demonstrate strong understanding and knowledge of key Group hotels and destinations.

DUTIES

Assisting with the setting of client appointments within your markets

Assisting with arrangements for client events and tradeshows and client follow-ups

To assist with all reasonable projects that the department requires

Order general office supplies, including cartridges, photocopy paper, toner etc and branded stationary & business cards

Open post and distribute to colleagues

Maintain office contact details (addresses, mobile numbers etc.)

RSVPs (invitations, letters seeking employment,)

Creation and faxing of welcome notes, (new employees/leaving).

Ensure brochure supply for all hotels is kept full and up to date.

BUILDING RELATIONSHIPS

  • Maintain strong relationship with property sales teams including Group Sales Managers and Sales Coordinators.

  • Assist with scheduling and preparing for customer presentations to accounts based upon customer needs.

  • Entertain customers as appropriate.

  • Proactively facilitate communication with the customer base and hotels.

  • Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy.

  • Maintain strong and collaborative working relationships with all members of International Sales Offices

  • Promote positive relations with guests and employees.

EXECUTION

  • Support International Sales Office initiatives by assisting in increasing the ISO team revenue production, using negotiation skills to maximize conversion of group leads, while utilizing effective sales skills in overcoming objections.

  • Promote the financial success by ensuring all bookings and interactions support long-term financial reasoning.

  • Maintain complete knowledge of portfolio, both nationally and internationally; develop a complete and thorough knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment.

  • Anticipate and respond to all customer needs within a timely manner, receiving group requests and coordinating with hotels to obtain relevant proposals and required follow up.

  • Maintain high level of knowledge of the competition s product.

  • Comply with all International Sales Office policies and procedures.

  • Field and prioritize all incoming inquiries and opportunities, analyze the capabilities of the request and manage distribution of these inquiries to appropriate hotel (s).

  • Evaluate leads and offer comparable alternative locations to existing proposals, where applicable.

  • Assist with incoming phone calls (when necessary) in a pleasant manner within 3 rings, following company telephone etiquette.

  • Handle internal and external guest opportunities by following instant pacification procedures ensuring guest satisfaction.

  • Ensure paperwork is processed to clients, other departments, etc., with a timely manner. Complete all assigned paperwork within a timely manner.

  • Produce weekly and monthly production reports with Sales Manager production and individual property production figures.

  • Produce quarterly production reports per manager.

  • Coordinate preparation of Monthly London ISO sales report.

  • Maintain updated list of key group contacts.

  • Organise all group correspondence per account and lead and set up tasks for relevant follow up.

LEARNING & APPLYING TECHNICAL EXPERTISE

  • Maintain and continuously develop computerized file databases of complete customer and account history via SAP s and Delphi (when applicable).

  • Develop reporting mechanism to continuously educate hotel managers on the updated status of accounts.

  • Work within Marketing Plan, contributing to the streamlined content of market conditions and trends within each segment.

  • Maintain a working knowledge of the computer systems.

Qualifications

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Sales and Marketing

Organization: Corporate

Location: RUS-Russia

Requisition ID: 17000PGF