NCR Services General Manager in Russia

  • TITLE: Services General Manager *

  • LOCATION: Moscow Russia *

    We are NCR, a global tech company—and we run the everyday transactions that make your life easier. We’re the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 600 million transactions possible every day. We are based in the greater Atlanta region and operate in 140 countries and employ over 30,000 employees around the world.

    At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. We are world’s largest provider of ATMs, Self-service Kiosks for retail, airlines and hospitality. Our software and services are powering these hardware platforms to drive greater value to our clients. By continually learning about—and pioneering—how the world interacts and transacts, we’re helping our customers not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future.

    Job Title: Services General Manager

    Location: Moscow, Russia

    POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

    Position responsible for managing Russia to ensure the delivery of systems support services. Responsible for consistent proactive and reactive technical responses to customers, ensuring prompt resolution of problems throughout the area; Identify area alliance partners to participate in the delivery of customer commitments

    Responsible for developing employees, promoting teamwork, and fostering open and effective communications; Develop employee skills and knowledge by planning and implementing effective development activities, establishing performance goals, and coaching and evaluating performance Responsible for meeting assigned financial objectives; Manages a multi-million profit and loss statement

    Position must work effectively with other NCR Services organizations as well as individuals in other functions; Accountable for sales growth by participating in bid reviews, customer presentations, contract negotiations, etc.); Lead the management of maintenance contracts, including service-level agreements, subcontracting, and exception conversions

    Ensure all metrics are obtained within the region for all customers; Ensure customer satisfaction for all accounts within the region by maintaining enduring relationships with customers; Address all service concerns of the customer base within the region; Responsible for consistent proactive and reactive technical responses to customers, ensuring prompt resolution of problems throughout the region

    Guide the sales organization pertaining to all services issues; Execute and champion the performance and talent management process within region Execute the performance management process, which includes evaluating performance, establishing performance goals, coaching performance and implementing effective development plans; Establish and foster networks and relationships at all levels; Motivate through recognition and reward; Provide encouragement, motivation, and support to the workforce through timely and effective communications

    Understands basic principles of change management and applies appropriately to prepare, introduce and manage change within the organization Understanding of competitive pressures to approve non-standard bids; Must demonstrate strong business leadership skills, particularly in strategic thinking business environment

    EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Service Delivery

Title: Services General Manager

Location: RUS

Requisition ID: 0054713_P0069288