SAP Customer Engagement Executive HCM Job in Moscow, Russia
Requisition ID: 173379
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The SAP SuccessFactors Senior Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned Cloud customer accounts. This includes account management strategies for full system adoption and utilisation and expansion plans to ensure profitable growth within these customers. Everything the CEE does on a day-to-day basis with their customers, supports the goals of optimal system adoption, revenue retention and expansion. The CEE’s mission is to increase customer retention, renewals and upsells and cross-sells by building strong relationships with key customer stakeholders and ensuring customer adopt full functionality to maximise the value of their partnership with SAP.
The Senior CEE is the primary point of contact for the customer. They are expecting to have a strong view of what ‘operating in the cloud’ means and be able to articulate that viewpoint to the customer. They join the customer on their HR, business and digital transformational journey, advising them on potential bumps in the road, encouraging Cloud behavior and steering the customer away from the pitfalls of On Premise thinking. Senior CEEs are field-based and are assigned to approximately 3-10 customer accounts.
EXPECTATIONS AND TASKS:
Drive Value Realization:
Understand customer needs, and how to leverage SAP solutions to address them.
Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP SuccessFactors.
Consistently monitor account health, identify early warning signs for risk, and proactively address problems. Effective Commercial Management
Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage
Retain current revenue footprint and look for expansion opportunities
Work closely with administration and renewals to ensure renewal forecasts are executed on-time. Build Account Relationships
Develop trusting and deep relationship with multiple stake-holders.
Understand various levels of customer organization (C-Level, System Admin/User, HR, Finance, IT, etc.)
Advocate for and become voice of customer within SAP; understand competitive threats and utilize proper escalation channels to help customers during times of need. Manage Reference-ability
Drive customer references and business transformational stories across accounts.
Establish success metrics, annual goals and key objectives agreed with the customer.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:
A self-starter, with energy, drive and the ability to manage multiple priorities.
Strong knowledge of SaaS models and Cloud mindset.
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
Russian language is a must and English language knowledge at upper intermeidate level is required
Bachelor / Master preferred
7 years of experience in Human Capital Management, Recruiting, Learning, Compensation and/or Talentmanagement
Commercial experience including experience developing account management plans & contract negotiation
Multiple years experience managing complex customer engagements
Solid experience acting as a trusted and strategic advisor to customers
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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