Schneider Electric GSC CIS Customer Satisfaction & Quality Director (523) in Moscow, Russia

GSC CIS Customer Satisfaction & Quality Director


Manage the CS&Q; function within the entity (Global Supply Chain Region)

  • Interact regularly with customers to better understand their expectations and concerns

  • Represent the voice of customer and drive the customer centricity within the entity

  • Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.)

  • Run CS&Q; related processes (Issue to Prevention)

  • Drive Quality Excellence in Supply Chain (from Suppliers to Customers)

  • Contribute to the Tailored Supply Chain evolution and implementation

  • Contribute to Customer Project Process

  • Alert the management on issues

  • Take decision having an impact on customer satisfaction (Safety Alert, Business Risk, etc.)

  • Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy

  • Implement the Schneider quality policy, define CS&Q; roles, targets and objectives within the entity

  • Challenge the involved entities to improve customer satisfaction and achieve quality goals

  • Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement

  • Consolidate all Non Quality Costs and drive improvement actions

  • Manage the Quality Management System of the entity

  • Advocate to drive and implement the Global directives and policies

  • Network continuously with Global CS&Q; team to ensure GSC Region's needs are understood and considered

  • Represent the entity in the Schneider organization for the Customer Satisfaction & Quality

  • Ensure the right level of competency for the CS&Q; teams and career paths

*Accountability *

For their Factories/DC

  • The Customer Satisfaction and Loyalty performance

  • The Quality Excellence of Customer Support

  • The Quality Excellence of the Offers delivered to the customers

  • The Quality Excellence in managing Change Request from Product Evolution Process

  • The Quality Excellence of Supply Chain (from Suppliers to Customers)

  • The timely and effectively management of customer containment actions (Business Risk Escalation, Offer Safety Alerts, Cyber Security, etc.)

  • The Prevention actions to avoid recurrent issues

  • The Quality Management System

  • The Execution of the Quality Policy

  • The Level of Competency for the CS&Q; teams


  • Post graduate degree / Masters

  • Green Belt or Black Belt is a plus

  • 5 to 10 years experience in Industrial/Quality

  • Customer Oriented mindset

  • Strong recognized leadership

  • Strong influence skill with global mindset

  • Multicultural skills

  • Communication capabilities

  • Process oriented

Primary Location: RU-Moscow-Moscow

Schedule: Full-time

Unposting Date: May 29, 2018, 4:59:00 AM

Req ID: 0046RD